Safe Shopping Guarantee

We guarantee that every transaction you make at Players Bench will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Players Bench.

International Orders

• To place an order from outside the U.S., you must call, write, fax or email us with your order for a freight quote. (exception: APO/FPO, AK & HI)
• All orders shipped out of the country are shipped via UPS.
• All duties and taxes are paid at the time of delivery.
• All shipments outside the United States must be paid by credit card prior to shipping.

Shipping

     Estimated Delivery Times

Orders placed on the web site will be shipped UPS Ground Freight within the 48 Continental States unless another method is selected.

EXCEPTIONS: Alaska, Hawaii, APO/FPO orders & other military addresses outside outside the USA - these orders will be shipped USPS priority mail.
PLEASE CALL FOR QUOTE.

Same Day Shipping

• Orders recieved by 12:00 pm MST Monday - Friday will be shipped the same business day.

• Orders placed after 12:00 pm MST will be shipped the next business day.

• Saturday - Sunday orders will be shipped the following Monday.

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted on the Players Bench website. On some pages, you can order products or request further information on specific services. The types of information collected at these pages are:

Name
Address
Email address
Phone number
Fax number
Credit/Debit Card Information

The Way We Use Information

We do not sell or give away any of the information that you provide us. We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Do we disclose information we collect to outside parties?
Players Bench does not sell, trade, or rent your personal information to others.

Our Commitment To Data Security

How does Players Bench protect customer information?

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

Return Policy

All returns must be accompanied by original receipt and be accompanied by a Return Authorization (RA) number. Please call us at 720-374-1987 for an RA number. No shipments will be accepted without this number.

All returns must be received within 30 days of your invoice date. Absolutely no returns will be accepted after 30 days for any reason.

Please allow 30 days for refunds. Used items are not eligible for refunds or exchanges. Freight is the responsibility of the customer for returns for any reason. Shipping and handling charges are non-refundable. Refused deliveries and returns without an RA# are subject to a 25% restocking fee.

Warranties & Guarantees

All items are guaranteed under the manufacturer's limited warranty. Warranty covers defective material or defective workmanship. Abuse, improper care or improper use are not covered by warranty. Items must be seen by our inspection department before any decision can be made. Some manufacturers may chose to repair rather than replace an item. Items sent back to the manufacturer for repair or evaluation may take 4-6 weeks. Due to the nature of the sport, hockey sticks do not come with a guarantee against breakage. Shipping & handling charges are non-refundable.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please email us at information@playersbench.com.